Terms of Service

CaivaOS is a multi-tenant business operations platform: a CRM and operations workspace for a company's own team, and a self-service portal each company can extend to the vendors, dealers or distributors who sell on its behalf. A company's workspace and every vendor's portal are isolated from one another — nothing in these Terms changes that; it's how the product is built, described further in our Privacy Policy.

You must be at least 18 years old and able to form a binding contract to use CaivaOS. An account belongs to the individual who created it, but access to a company's workspace is governed by the roles and permissions that company's own administrators configure. You're responsible for keeping your login credentials confidential and for all activity under your account.

Two kinds of accounts exist on the same platform: internal accounts, for a company's own staff, and vendor accounts, for a dealer or distributor a company has invited into its own branded portal. A vendor account's access is scoped entirely to that one company's portal — a vendor never has visibility into another vendor's data, or into the inviting company's own internal workspace, beyond what that company explicitly shares through the portal.

CaivaOS is offered on the plans described at os.caiva.in/pricing, which may change from time to time — we'll give notice of material price or plan changes before they take effect for an existing subscription. Where a plan includes a trial period, a payment method may be required to start the trial, but you will not be charged unless and until the trial ends without cancellation.

Paid subscriptions are billed in advance, monthly or annually as selected, plus applicable taxes (GST for Indian customers). Add-on usage beyond a plan's included seats or vendor count is billed at the rate shown at the time it's added. Fees are non-refundable except where required by law or expressly stated otherwise. You can cancel a subscription at any time; cancellation takes effect at the end of the current billing period.

If a payment fails, we'll attempt to collect it again over a limited retry window. If payment still hasn't succeeded by the end of that window, the workspace may be downgraded to the free tier and any plan-specific features locked, without deleting any data — full access resumes automatically once payment succeeds.

You agree not to use CaivaOS to:

• violate any applicable law, or the rights of any third party;
• attempt to access another company's or another vendor's data without authorization;
• reverse-engineer, scrape, or attempt to circumvent the platform's access controls;
• upload malicious code, or use the platform to send spam or unsolicited communications;
• misrepresent your identity or your authority to act on behalf of a company or vendor.

We may suspend or terminate access for a violation of this section, with notice where practical.

Data entered into CaivaOS — leads, orders, pricing, invoices, and everything else a company or its vendors record — belongs to the company (or, for a vendor's own records within their portal, to that vendor). We don't claim ownership of it, and we don't use it to train models or share it with other customers. How we handle it is described in full in our Privacy Policy.

You're responsible for the accuracy of data you enter and for having the right to enter it — including any personal data about your own customers or contacts that you record in the platform.

CaivaOS relies on third-party infrastructure to operate: Supabase for database, authentication and file storage, Vercel for hosting, Resend for transactional email, and — for paid subscriptions — Razorpay for payment processing. Google Sign-In is available as an optional way to authenticate. Use of these integrations is subject to those providers' own terms where applicable; we choose and configure them, but don't control their infrastructure directly.

CaivaOS, its software, design and branding are owned by CaivaOS. These Terms grant you a limited, non-exclusive, non-transferable right to use the platform for your own business purposes — nothing here transfers ownership of the platform itself to you.

You may stop using CaivaOS and close your workspace at any time. We may suspend or terminate access for a material breach of these Terms, non-payment, or where required by law. On termination, we'll retain data for a reasonable period to allow export or reactivation, then delete it in line with our Privacy Policy, except where we're required to retain it longer.

CaivaOS is provided "as is." We work to keep it reliable and secure, but we don't guarantee uninterrupted or error-free operation. To the extent permitted by law, CaivaOS is not liable for indirect, incidental or consequential damages arising from use of the platform, and our total liability for any claim is limited to the amount paid for the service in the twelve months before the claim arose.

These Terms are governed by the laws of India. Any dispute arising from them will be subject to the exclusive jurisdiction of the courts having competent authority over CaivaOS's registered place of business.

We may update these Terms from time to time. For material changes, we'll provide notice — by email or in-product — before they take effect. Continuing to use CaivaOS after a change takes effect means you accept the updated Terms.

Questions about these Terms can be sent to hello@os.caiva.in or +91 84870 21720.